Shipping & Returns

Shipping Policy

We are pleased to offer free shipping across Australia for orders over $500*.  Additionally, we provide free shipping for orders that meet the following minimum purchase amounts in select metro areas:

• Melbourne Metro: Free shipping on orders over $180.
• Adelaide Metro: Free shipping on orders over $200.
• Sydney Metro: Free shipping on orders over $250.
• Brisbane Metro: Free shipping on orders over $300.

* Please note that free shipping is not available for deliveries to Western Australia, Tasmania, and the Northern Territory. Standard shipping rates will apply to these locations, calculated based on the delivery address and the size and weight of your order.

Additional Shipping Charges:

While we offer free shipping to metro orders, certain conditions may require additional shipping charges, including:

• Oversized or Heavy Items: Some products, due to their large dimensions or weight, may incur extra shipping fees.
• Remote Locations: Deliveries to remote or hard-to-reach areas may be subject to additional shipping costs.

In cases where extra charges apply:

• You will be notified of any additional shipping fees before the order is processed.

Additional Information:

• Orders that do not meet the minimum purchase amounts for free shipping in eligible metro areas will be subject to standard shipping fees.
• We aim to process and dispatch all orders within 1-2 business days. Delivery times may vary depending on your location and the items ordered.
• For regional or remote areas outside the specified metro regions, standard shipping rates apply regardless of order value.
• If there are any delays or issues with your order, our customer service team will contact you with updates.

Thank you for shopping with us! For any questions or further assistance, please contact our customer service team at sales@crystalwhite.com.au

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return a product, please review the following guidelines:

1.Return Window:

All products must be returned and received by us within 7 days of the original purchase date. Returns received after this period will not be accepted.

Restocking Fee:

A 20% restocking fee will be applied to all returns. This fee will be deducted from your refund amount.

Return Process:

Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for returns that are lost or damaged during transit.

Please include your original receipt or proof of purchase with your return.

Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact us within 24 hours of receiving your order at sales@crystalwhite.com.au or call 1300 127 184.

We will arrange for the item to be returned and provide a replacement or a full refund, including any shipping costs incurred.

Non-Returnable Items:

Some items may be non-returnable due to health, safety, or hygiene reasons. Please check product descriptions or contact our customer service team for more information.

Refund Processing:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to be processed and reflected in your account.

Contact Information:

If you have any questions or need assistance with your return, please contact our customer service team at sales@crystalwhite.com.au or 1300 127 184. We are here to help!

Thank you for shopping with us and for your understanding of our returns policy.