About Crystal White Cleaning Supplies

What is Crystal White Cleaning Supplies?

Crystal White Cleaning Supplies is a trusted provider of high-quality cleaning products and tools, catering to households, businesses, and industries. We specialise in effective, affordable, and eco-friendly solutions for all your cleaning needs.

Where are you located?

We are based in 199 -201 Sydney Road Coburg Victoria 3058. Visit us in-store or shop conveniently online through our website.

Do you offer custom cleaning solutions?

Yes, we offer tailored recommendations for individual or business cleaning needs. Whether you're looking for eco-friendly options, heavy-duty solutions, or specific tools, we can help.

Are you open to the public?

Yes, we are open to the public. Anyone is welcome to visit us during our operating hours

What are your operating hours?

Our hours are Monday to Friday 9:30 to 5:00pm and Saturday 9:30 to 2:00pm.

Products and Services

What types of products do you specialisein?

Crystal White Cleaning Supplies specializes in:

  • Premium Surface Cleaners: For glass, wood, tile, and countertops.
  • High-Performance Disinfectants: Hospital-grade and eco-friendly options.
  • Industrial Cleaning Supplies: Degreasers, heavy-duty detergents, and floor care products.
  • Eco-Friendly Products: Non-toxic, biodegradable cleaning solutions.
  • Essential Cleaning Tools: Mops, microfiber cloths, scrubbers, gloves, and more.
  • Commercial Wet and Dry Vacuum Cleaners and Backpack Vacuum Cleaners

Are your products eco-friendly?

Yes, we are committed to sustainability and offer a range of eco-friendly products that are biodegradable, non-toxic, and safe for the environment.

Can I buy your products in bulk?

Absolutely! We offer wholesale options and discounts for bulk purchases. Contact us to discuss your order requirements.

Orders and Delivery

How can I place an order?

You can place an order online through our website.
By contacting us directly via phone or email.
By visiting our store.

What are your delivery options?

We offer nationwide free delivery across Australia; free delivery thresholds vary by State.

How long will my order take to arrive?

Delivery times depend on your location from our Warehouse in Melbourne and shipping method you choose. Delivery time will be display at the checkup screen with the courier’s name for your convenience. Please note that delivery time display at the checkout screen is directly coming from the courier company and we don’t have any control over it.

Do you ship internationally?

Yes, we ship to selected international destinations. Please contact us for shipping rates and timelines.

Customer Support and Returns

What is your return policy?

We accept returns on unused products within 7 days of purchase. Products must be in their original packaging. Please contact our support team for assistance at sales@crystalwhite.com.au

What if I receive a damaged product?

If you receive a damaged or defective product, let us know within 24 hours of delivery. We’ll arrange a replacement or refund as quickly as possible.

Do you offer customer support?

Yes! Our friendly support team is available to answer your questions, recommend products, or assist with orders. Contact us via phone, email, or our website.

Business and Wholesale Services

Do you provide cleaning supplies for businesses?

Yes, Crystal White Cleaning Supplies offers products and solutions tailored to commercial and industrial clients, including offices, hotels, restaurants, and healthcare and childcare facilities.

Do you take orders through Purchase Order (PO)?

Yes, we accept orders through purchase orders (POs).

Can you provide product recommendations for my business?

Absolutely! Share your requirements with us, and we’ll recommend the most effective solutions for your cleaning challenges.

Do you provide Material Safety Data Sheets (MSDS) for your products?

Yes, we provide MSDS for all applicable products upon request or you can download from our website.

Can you offer private-label products?

Yes, we can discuss private labelling options for bulk orders or specific product lines.

Safety and Usage

Are your cleaning products safe for use around children and pets?

Many of our products are safe when used as directed. For extra peace of mind, we recommend our non-toxic and eco-friendly options. Always follow product instructions and keep them out of reach of children and pets.

How should I store your products?

Store our products in a cool, dry place, away from direct sunlight and heat. Keep containers tightly sealed and out of reach of children.

Can I request training or demonstrations for using your products?

Yes! We offer user guides, video tutorials, and in some cases, in-person demonstrations for businesses or bulk clients.

If you have additional questions or need assistance, please contact Crystal White Cleaning Supplies at: info@crystalwhite.com.au
We look forward to helping you with your cleaning needs!